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Customer Survey

We are dedicated to providing the highest quality service, please help us with our commitment to quality by letting us know how well we preformed – in order to evaluate our service level. At National Van Lines we strive to provide the best service possible. Please complete the following survey to help us improve our service and create a better offering for our customers. For all other inquiries, please go to our main Contact Us page.

Please rate the quality of relocation services provided by our crews at the time of packing, loading and the delivery of your shipment, the performance of our Move Management team through the sales process and the claims process. The following questions are answerable on a scale of 1 to 5. 1 being most satisfied and 5 being least satisfied. Please select the choice that best describes your opinion or satisfaction with the services provided:

(1) – Excellent      (2) – Very Good      (3) – Average      (4) – Below Average      (5) - Unsatisfactory

Origin Services: Packing

  Items were listed on valued inventory form and security seals were used on high value cartons
  I was satisfied with the care the crew gave my goods at packing
  Rate your overall satisfaction with the service you received from the packing crew

Additional Comments:

Origin Services: Loading

  The crew was in uniform (logo shirts acceptable) and overall appearance was satisfactory
  The crew was professional and courteous
  I was satisfied with the care the crew gave my goods at loading
  Rate your overall satisfaction with the service received from the crew that loaded your household goods

Additional Comments:

Destination Services: Delivery

  High value cartons arrived with seals intact and items were unpacked and checked
  The crew was in uniform (logo shirts acceptable) and overall appearance was satisfactory
  The crew offered unpacking and reassembly service (for items disassembled by the mover at origin)
  Packing material and cartons (that were packed by the crew) were removed from my residence
  I was satisfied with the care the crew gave my goods at delivery
  Rate the overall satisfaction with the service received from the delivery crew

Additional Comments:

Move Management: Sales Process

  Professional salesperson was on time for the scheduled appointment
  Accurate estimate for cost of services provided
  Timely presentation of estimate with complete explanation of charges
  Salesperson was available before and after the estimate to answer any of your questions or concerns

Additional Comments:

Move Management: Claims Processing (if necessary)

  Was your claim resolved quickly
  Was your claim resolved to your satisfaction

Additional Comments:

Overview

  Did the service you received from National Van Lines, Inc. and their business partners meet your complete expectations
  Would you use National Van Lines, Inc. again

Additional Comments:


 

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